CompuClever Antivirus Plus can also identify viruses in e-mail databases and e-mail archives stored on disk.
Sometimes it is necessary to identify the infected message using the information provided in the scan report, and delete it manually.
Here is how you can clean a virus stored in an e-mail archive:
Scan the e-mail database with CompuClever Antivirus Plus.
-
Turn off the CompuClever Antivirus Plus real-time antivirus protection:
Open the CompuClever Antivirus Plus window.
Access the Protection panel.
Click the Antivirus module.
In the Antivirus window, select the Shield tab.
Click the switch to turn off On-access scanning.
Open the scan report and use the identification information (Subject, From, To) of the infected messages to locate them in the e-mail client.
Delete the infected messages. Most e-mail clients also move the deleted message to a recovery folder, from which it can be recovered. You should make sure the message is deleted also from this recovery folder.
-
Compact the folder storing the infected message.
In Outlook Express: On the File menu, click Folder, then Compact All Folders.
In Microsoft Outlook 2007: On the File menu, click Data File Management. Select the personal folders (.pst) files you intend to compact, and click Settings. Click Compact Now.
In Microsoft Outlook 2010 / 2013: On the File menu, click Info and then Account settings (Add and remove accounts or change existing connection settings). Then click Data File, select the personal folders (.pst) files you intend to compact, and click Settings. Click Compact Now.
Turn on the CompuClever Antivirus Plus real-time antivirus protection.
If this information was not helpful, you can contact us for support as described in section “Support and Contact Information”.