CompuClever Antivirus Plus Help
Troubleshooting > Removing malware from your system > What to do when CompuClever Antivirus Plus finds viruses on your computer?

What to do when CompuClever Antivirus Plus finds viruses on your computer?

You may find out there is a virus on your computer in one of these ways:

  • You scanned your computer and CompuClever Antivirus Plus found infected items on it.

  • A virus alert informs you that CompuClever Antivirus Plus blocked one or multiple viruses on your computer.

In such situations, update CompuClever Antivirus Plus to make sure you have the latest malware signatures and run a System Scan to analyze the system.

As soon as the system scan is over, select the desired action for the infected items (Disinfect, Delete, Move to quarantine).

[Warning] Warning

If you suspect the file is part of the Windows operating system or that it is not an infected file, do not follow these steps and contact CompuClever Antivirus Plus Customer Care as soon as possible.

If the selected action could not be taken and the scan log reveals an infection which could not be deleted, you have to remove the file(s) manually:

The first method can be used in normal mode:

  1. Turn off the CompuClever Antivirus Plus real-time antivirus protection:

    1. Open the CompuClever Antivirus Plus window.

    2. Access the Protection panel.

    3. Click the Antivirus module.

    4. In the Antivirus window, select the Shield tab.

    5. Click the switch to turn off On-access scanning.

  2. Display hidden objects in Windows. To find out how to do this, please refer to “How do I display hidden objects in Windows?”.

  3. Browse to the location of the infected file (check the scan log) and delete it.

  4. Turn on the CompuClever Antivirus Plus real-time antivirus protection.

In case the first method failed to remove the infection, follow these steps:

  1. Reboot your system and enter in Safe Mode. To find out how to do this, please refer to “How do I restart in Safe Mode?”.

  2. Display hidden objects in Windows. To find out how to do this, please refer to “How do I display hidden objects in Windows?”.

  3. Browse to the location of the infected file (check the scan log) and delete it.

  4. Reboot your system and enter in normal mode.

If this information was not helpful, you can contact us for support as described in section “Support and Contact Information”.