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Troubleshooting > Removing malware from your system > How to clean the infected files from System Volume Information

How to clean the infected files from System Volume Information

The System Volume Information folder is a zone on your hard drive created by the Operating System and used by Windows for storing critical information related to the system configuration.

The CompuClever Antivirus Plus engines can detect any infected files stored by the System Volume Information, but being a protected area it may not be able to remove them.

The infected files detected in the System Restore folders will appear in the scan log as follows:

?:\System Volume Information\_restore{B36120B2-BA0A-4E5D-…

To completely and immediately remove the infected file or files in the data store, disable and re-enable the System Restore feature.

When System Restore is turned off, all the restore points are removed.

When System Restore is turned on again, new restore points are created as the schedule and events require.

In order to disable the System Restore follow these steps:

  • For Windows XP:

    1. Follow this path: Start → All Programs → Accessories → System Tool → System Restore

    2. Click System Restore Settings located on the left hand side of the window.

    3. Select the Turn off System Restore check box on all drives, and click Apply.

    4. When you are warned that all existing Restore Points will be deleted, click Yes to continue.

    5. To turn on the System Restore, clear the Turn off System Restore check box on all drives, and click Apply.

  • For Windows Vista:

    1. Follow this path: Start → Control Panel → System and Maintenance → System

    2. In the left pane, click System Protection.

      If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    3. To turn off the System Restore clear the check boxes corresponding to each drive and click OK.

    4. To turn on the System Restore select the check boxes corresponding to each drive and click OK.

  • For Windows 7:

    1. Click Start, right-click Computer and click Properties.

    2. Click System protection link in the left pane.

    3. In the System protection options, select each drive letter and click Configure.

    4. Select Turn off system protection and click Apply.

    5. Click Delete, click Continue when prompted and then click OK.

  • For Windows 8:

    1. From the Windows Start screen, locate Computer (for example, you can start typing "Computer" directly in the Start screen) and then click its icon.

    2. Click System protection link in the left pane.

    3. In the System protection options, select each drive letter and click Configure.

    4. Select Turn off system protection and click Apply.

If this information was not helpful, you can contact us for support as described in section “Support and Contact Information”.