Submit PC Error Report

There are situations that arise when it is necessary to retrieve a system Error log in order to provide technical support pertaining to the specific issues you are experiencing with your computer.

PC TuneUp Maestro gathers information from error log files created by Windows. These logs consist of information organized in the following categories: Windows Operating System, Internet Explorer, and Errors, Events, and Notices for Applications. We require only the most recent errors.

No aspect of this information is specific to you or can be used to identify you.

Through inspection of the error data we can get in-depth insight into the circumstances related to system and application failures, which we then use to determine the cause of application and system instability.

Create an Error Log

To begin you will need to create an Error log which you can read.

To create an Error log, do the following:

1.	From the Main Menu page, click the About button.

2.	In the Product Support section of the About page, click the Get Product Support button and select Submit PC Error Report.

3.	Read the information in the window that is displayed and click: I Agree and Continue.

After error information is collected, a PC Error Analysis dialog appears including the total errors discovered and the type of errors.

You can read the Error report. Click the Read Error Report button and a text dialog appears with all the details of the report.

4.	Provide the required information and send the report as described below.

Complete the Required Fields and Submit

You can now provide your name and email information along with a description of the issues you were facing and then submit the report to the Support team.

To complete the process, do the following:

1.	Fill out the following fields:

•	Your name.

•	Your email.

•	Confirm email.

•	Support ticket number (If instructed to use this, you can find the ticket number in the email communication sent with the Support team.

•	Description: A description of your computer system including any relevant hardware or software (operating system, Internet browser, online connection, etc.), events leading up to the problem, any attempts you have made to correct for the issue.

2.	Click the Send to Support button.

The ticket is sent and you will be contacted shortly.